You have successfully reached the Customer Experience department of Access Bank Zambia. We sincerely appreciate you for taking the time to contact us. In order to change or update any information that pertains to your account or your internet banking details, we kindly request that you submit an instruction in the form of a letter that is duly signed by you. This can be done through your Relationship Manager, or you may submit it in person at your nearest branch location.
If you have an email indemnity in place, you are welcome to submit your letter via email, ensuring that you attach a copy of the email indemnity form along with your correspondence.
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