"Always ask for the following details
- Specific error message generated
- User ID(s) of the affected party and their respective role (initiator/approver)
- CIF
- Account number(s) affected
- Frequency of occurrence
- Where applicable, obtain amount and value date
- Ask for a screenshot all the time – Very Important
- Raise a ticket on IT ticketing system or to the following email
support@bancabc.atlassian.net"
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article