Pin reset

Take note of the customer's full name at the beginning of the call, let them know that they will answer some questions relating to their account before the PIN can be reset and then proceed to ask them security questions. That is; the Phone number connected to the Tenga account (the customer should have called 202 using the very same line), National ID number, recent transaction performed and current balance. If the customer fails to answer any of the above, they have failed. Do not reset the pin. Refer them to the branch. If succeeded, log onto Modefin and perform a reset