Pin reset

For Access 2: Mandatory Security Questions are the phone number connected to mobile banking (the customer should have called 202 using the very same mobile number), National ID number, Account number (verify that the names provided by the customer match the names on the account details), Branch at which account was opened, Physical address on the account information, most recent transaction performed and current balance. If the customer fails to answer any of the above, they have failed. Do not reset the pin. Refer them to the branch. If succeeded, log onto Modefin and perform a reset.