If a customer would like to change or update any detail on their account information, refer them to the branch to fill in a KYC update form. Exceptions apply to Tenga. In the case of Tenga, the only changes to be made are either Customer names, National ID or mobile numbers. To change names, refer the customer to the branch with their national ID. To change the national ID type or number, the profile has to be disabled (deleted). TAT for all KYC updates is 24hrs
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